Francine D. Fetyko, B.A., FLMI
President and Senior Consultant
Employed Insurance Industry 1966
First Consulting 1969
Founded in 1969, First Consulting & Administration Inc., has provided regulatory and compliance consulting since before such issues were a major concern for all insurance executives and managers. Today, First Consulting, led by Francine Fetyko, President and CEO, is uniquely positioned to respond to the increasingly complex regulatory environment faced by insurance companies. First Consulting has assembled a team of professionals, and is supplementing them with carefully selected First Corporate Alliance Partners.
Fetyko has an extensive accounting, actuarial, systems and management background with experience in all aspects of administration of life and health, casualty and TPA operations. This experience has proven extremely valuable both to First Consulting's clients and the firm itself, as we position ourselves for the new millennium.
"Today, First Consulting is uniquely positioned to assist insurance companies as they redefine their response to regulators and customers alike," Francine says. "We are focusing our energy on an orderly and planned pattern of growth and partnerships while continually emphasizing responsive, quality service to our clients."
Joe Bieniek, B.B.A., CPCU, AIE, CRM, CCP, CIC, ARC, AMCM, AIS, AU, AINS
Vice President and Senior Consultant
Employed Insurance Industry 1976
First Consulting 2012
As a business strategist, Joe is focused on the compliance and regulatory needs of the insurance industry working for insurance companies and agents. His insurance industry experience and background combine to fashion a professional who has established effective compliance procedures; developed successful relationships nationwide; implemented software products and introduced process changes that improved efficiencies and streamlined communication.
“The positive reputation of First Consulting & Administration coupled with my previous insurance company, vendor and NAIC experiences makes me proud working in the core activities as an industry leader” says Bieniek.
Joe currently serves as an advisor to the Kansas City Chapter of the CPCU Society Board of Directors. Some of the past positions Joe has held in outside organizations include being the Treasurer and Board of Director of the Insurance Regulatory Examiners Society (IRES), Director and Secretary of the IRES Foundation and the Secretary and Regional Director on the Board of Directors of AICP. Joe has held numerous positions on the chapter level within the CPCU Society, AICP and AICP’s predecessor organization the Society of State Filers. He is an active member of the Regulatory & Legislative Interest Group Committee of the CPCU Society. Joe is the recipient of the 2002 Robert W. Lennon Award presented by the Association of Insurance Compliance Professionals (AICP) and the 2001 President's Award from the AICP in recognition of his service and dedication to the AICP. Within IRES Joe received the Schrader-Nelson Publications Award in 2012 for his article titled Demystifying Title Insurance; the Chartrand Communications Award in 2012 and in 2013 Joe received the President's Award for his contributions to the development and growth of IRES.
John B. Palmer, III, B.B.A., J.D., CLU, FLMI, ChFC, AIRC, ACS
Vice President and Senior Consultant
Employed Insurance Industry 1967
First Consulting 1986
To assist today's insurance executives and managers, more than just narrowly focused knowledge is needed. A balance between the big picture and details is essential. Palmer's wide range of experience, from agent to company vice president to attorney, allows him to apply that type of balance to benefit First Consulting's clients and to supplement First Consulting's team with FCA Partners.
Palmer's areas of expertise include policy and contract drafting, clients' regulatory filing and approvals, advertising compliance and other regulatory issues, particularly life, annuities, long-term care and critical illness. He has provided legal advice to policyowner service and claims operations. He has assisted in the development of life and annuity products from term to equity-indexed, as well as long term care, critical illness and specialty property and casualty products.
"At First Consulting," John says, "we have a team that can combine new and innovative ideas with proven principles and methodology to get results. Our FCA Partners each have the same type of innovative team."
C.J. Rathbun, B.F.A., FLMI, HIA, CCEP, AIRC
Employed Insurance Industry 1992
First Consulting 1995-2000, 2010
C. J. Rathbun oversees and provides expertise for the First Consulting Operational Compliance and Enterprise Risk Management practice. She builds and delivers corporate governance materials and training, webinars on company and Board regulatory matters, and industry workshops and conference sessions. Between 1997 and 2008, C.J. established a proven track record as a Qualified Assessor for the Insurance Marketplace Standards Association (IMSA), leading internal and independent company reviews, and helping companies address operational and market conduct challenges. In addition, C. J. was a member of the Market Regulation department of the National Association of Insurance Commissioners before rejoining First Consulting in 2010.
First Consulting’s advertising compliance practice is also under C.J.’s oversight. Services are designed to meet agency, marketing organization (IMO) and insurer client needs for marketing material compliance review, compliant systems of control, and advertising compliance training. C.J. was instrumental in establishing the industry’s premier Advertising Compliance Seminar: A Practical Approach to Advertising Compliance for the Insurance Industry, offered annually since 1999. From that venue, she co-founded the first advertising-focused industry organization, the Insurance Advertising Compliance Association (IAdCA) in 2002. She currently serves on the IAdCA Board of Directors.
Sean P. Cox, B.A., HIA, MHP
Assistant Vice President and Consultant
Employed Insurance Industry 1995
First Consulting 1995
Sean is experienced with group and individual life, annuity, health, property and casualty filings, PPACA submissions, advertising compliance, TPA licensing, workflow management, developing and implementing successful product filing strategies to improve client speed to market. He also played a key role in the initial development of First Consulting’s On-Line Research Services and has participated with the development of various industry initiatives including SERFF.
Sean has a degree in History from the University of Missouri. He is a frequent speaker and contributor at regional and national industry conferences, including the ACLI, AICP, CEFLI, NAIC and PIMA. Sean is the recipient of the 2014 AICP President’s Award, 2015 AICP Heartland Chapter President’s Award and currently serves as a national chairperson for the Association of Insurance Compliance Professionals (AICP) and has held numerous officer positions within the AICP.
Vickie Goodman, B.A., FLMI, ALMI, AIRC, ARA, ACS
Employed Insurance Industry 1994
First Consulting 2015
Vickie believes that co-sourcing is a great solution for companies, allowing them to seize opportunities and avoid issues that arise from being short staffed. “First Consulting understands the client’s need for speed to market.”
From her work in the home office of a nationwide Life and Health insurer, Vickie brings with her an extensive understanding of how compliance affects each of the operational areas. She has direct knowledge of developing individual and group life and health products, developing individual annuity products and leading language review meetings. She managed filings and regulatory changes, detailed research of regulatory and compliance matters, and coordinated market conduct exams.
Vickie has a degree in Business Administration and holds an agent license in several states. She is currently serving as a Regional Director for the Association of Insurance Compliance Professionals (AICP) representing the Heartland Chapter and is active at the chapter level.
Bruce Eschbach, BS, CLU, FLMI, AIRC
Employed Insurance Industry 1980
First Consulting 2017
Bruce began his insurance carrier working in the home office of a Life Company subsidiary of a Regional Property & Casualty company. From there he has led and built compliance departments and programs for small and medium sized insurers, as well as building a compliance program for a large international insurer.
“Compliance programs are an important feature of any company’s corporate governance program, which is often overlooked as companies focus on their growing product lines and divergent distribution methodologies. It is in these times when companies need to include their compliance program in this focus.” Through co-sourcing, First Consulting’s involvement can range from providing review of an existing program to assisting in building and establishing an effective compliance program.
Bruce holds a degree in Marketing and has a wide range of experience in multiple insurer operations, including drafting, ERM, market conduct, insurance department complaint resolutions, overall compliance reviews, advertising, privacy, legislative reviews, compliance program implementation and corporate governance. This unique combination allows Bruce to look at compliance needs through multiple perspectives, which is beneficial to our clients.
Scott D. Sheffer, B.S., FLMI, CLU, AIRC, HIA, MHP
Employed Insurance Industry 1980
First Consulting 1997
Starting in the insurance industry as an agent in 1980, Sheffer has a broad range of experience including such functions as policyowner service, product development, product training, advanced sales, marketing support and managing marketing staff for life and health carriers.
Scott notes: “During this time of change with many assumptions, acquisitions and mergers taking place, knowledge and experience combined with responsiveness and flexibility are imperative. First Consulting can provide these.”
Sheffer has a degree in Marketing. His expertise also includes TPA licensing, Company licensing and corporate amendments via the UCAA, policy drafting with an emphasis on health insurance and mandated benefits, as well as writing and editing pre-licensing and continuing education materials for life and health and property and casualty insurance agents.
Claire Miller, B.S., CPCU, AIC
Employed Insurance Industry 1993
First Consulting 2013
Claire Miller is an Associate Consultant for First Consulting. “First Consulting’s Co-Sourcing philosophy allows us to meet the specific needs of our clients. We can be as involved as the client wants in order to meet their compliance needs.”
Claire’s background is in Property and Casualty. She began her career as a life and health agent, but quickly moved into the Property and Casualty arena. She has been a personal lines underwriter. In addition to underwriting, Claire was a claims adjuster. She has handled a wide range of claims for both personal and commercial lines including auto and liability claims. Most recently Claire was a claims advocate for a large insurance agency in Central Kansas.
Claire holds a degree in Business Administration. She earned her CPCU designation and is currently the President for the Kansas City CPCU Society Chapter. She also holds the AIC designation.
Judy Lucas, B.A., LTCP
Employed Insurance Industry 2000
First Consulting 2013
Employed Insurance Industry 1969
First Consulting 2008
Lawrence has wide-ranging experience managing filings for commercial property and casualty lines of business including professional liability, inland marine, auto, general liability, property, BOP, aviation and title insurance. She also has extensive experience in resolving filing objections, amendatory endorsement development and research.
"Our team of experienced insurance professionals helps insurers meet their regulatory and compliance goals and obtain unique solutions tailored to specific needs,” says Sheila.
Lawrence previously managed regulatory compliance staff as Vice President/Operations Manager of a major national insurer. Sheila has a degree in Business Administration. She has been active in regional and national industry associations.
Debby Paris, B.A., B.S.E., FLMI, ACP
Employed Insurance Industry 1986
First Consulting 2003
Debby’s insurance background is in Life and Annuities. She began her insurance career with a broker, assisting with applications and open enrollments, as well as customer service. She also spent over ten years in an insurer’s home office working with product development after pricing through agent training. She is experienced with product development of traditional life and annuities including regulatory compliance issues, filing products through SERFF, advertising review and training development and delivery.
“Our co-sourcing and team approach allows us to stay on top of the dynamic, constantly evolving world of insurance compliance so that we can best help our clients meet their specific needs.”
Debby currently serves on the Board of Directors of the Insurance Advertising Compliance Association (IAdCA) and is Assistant Secretary for the organization. She routinely presents sessions on advertising compliance topics at industry venues.
Debby graduated from Northeast Missouri University (now known as Truman State University) with a B.S.E in English, and B.A. in Theater/Speech.
Jason C. Robbins, B.B.A., J.D.
Employed Insurance industry 2015
First Consulting 2015
Prior to joining First Consulting, Jason provided legal representation in administrative and civil litigation. His areas of expertise include Social Security Disability Insurance, legal and administrative research, and general compliance issues.
Jason believes that, “Co-sourcing has uniquely positioned First Consulting to adapt to the varying needs of each client and provide seamless business solutions. This allows First Consulting to consistently deliver the efficient and reliable services needed in today’s marketplace.”
Jason is admitted to the Bar in Kansas and United States District Court, District of Kansas. Jason has degrees in Business Administration from Washburn University and Law from the University of Kansas School of Law.